Efma articles


Feature
Better communication with analytics
16 November 2017
BroadSoft is helping banking staff choose the best course of action when interacting with customers.


Feature
Digital-only banks: a new spot
16 November 2017
Digital-only banks are set to be the next big wave in global banking as cost-effective, convenient and intuitive services continue to attract customers.


Efma feature
Rethinking customer journeys in a fintech world
15 November 2017
Karine Coutinho, deputy managing director, head of Content & Strategic Partnerships at Efma, explains why it’s important for fintechs and traditional…


Efma feature
Transforming insurance through innovation
15 November 2017
New products and customer experiences reimagine both the purpose and the provision of insurance.


Video feature
The importance of understanding where your expertise lies
14 November 2017
In a special video interview for Efma, Alan McIntyre, senior managing director at Accenture, outlines the changes banks are undergoing to compete in the…


Feature
How mobile banks can transform the mortgage process
13 November 2017
Wavestone’s manager Pierre-Louis Durel and senior consultant Nicolas Rey explain how mobile apps can help to support clients with the end-to-end…


News
TROY extends its acceptance to international arena
10 November 2017
TROY, Payment Method of Turkey, goes international. Thanks to the agreement between TROY and Discover Financial Services, TROY's members will be able…


Efma feature
Finding a way forward in the banking customer relationship
09 November 2017
Europe’s banks need to enhance their mobile offering, redesign the customer journey and find ways to use the services of niche players while building…


Efma feature
Over 70% of insurance professionals will deploy video-enabled services
09 November 2017
Vidyo and Efma released a research study documenting the insurance industry’s transformative turn to video-enabled services. Respondents hailed…


Efma feature
Delivering personalized, unified customer experiences
08 November 2017
Efma’s first chairwoman Yolande Piazza discusses what she is looking to bring to her new role.

Efma articles


Keep abreast of the latest initiatives and trends in the retail financial services industry.

Efma members are able to access news, articles, interviews, reports and case studies online, via the device of their choosing.

The data, which is regularly updated and supplemented with executive interviews and articles authored by industry experts, also provides an insight into new products, technologies, operational and customer service innovations.