BBVA will offer digital customer onboarding everywhere it operates by the end of 2019
21 August 2019
The digital onboarding process based on biometric identification technologies, which is already available in Spain, will now reach other countries thanks…

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Putting insurance into practice with Quick Sigorta
01 August 2019
Quick Sigorta, a young insurance company founded in Turkey in May 2017, launched its first major CSR project just a few months later. General Manager…

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DenizBank promotes intelligent agriculture across Turkey
29 July 2019
Canan Aytekin, Senior Vice President of Agricultural Banking Marketing, and Gürhan Çam, Deputy Chief Digital Officer and President of the…

ING Bank Turkey turns smartphones into mobile points of sale
24 July 2019
Turkish small business owners can now use their smartphones to securely accept payments from customers following a pilot by ING and Mastercard.

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Bank + fintech love story: İş Bank and Alterna CX
16 July 2019
Ümran Akbulut, Customer Experience Manager at İş Bank and Gürol Kurt, Co-founder and CEO at Alterna CX spoke to Efma’s Boris Plantier…

Fibabanka launches investment and fintech venture Finberg
14 June 2019
Fibabanka, one of the youngest banks in Turkey, is continuing to invest in fintechs through its corporate venture capital company, Finberg, and aims to…

BKM goes live with blockchain-based digital certificate platform
13 June 2019
BKM transfers certificates to blockchain-based environment through, a distributed application developed with Microsoft and VeriPark.

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Isbank's AI-based personal assistant Maxi sucess story
13 June 2019
One of the most important areas in which physical branches have an advantage over digital channels is in creating a personal touch during a conversation…

Isbank partners with Yandex.Checkout
04 June 2019
Isbank, signed an agreement with Russia’s leading payment service provider Yandex.Checkout.

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Ziraat Bank unveils new enterprise architecture model
17 May 2019
With customer behavior and needs, technology and regulations continuously changing, the fundamental business objective of the bank is to deliver, measure…

Efma articles

Keep abreast of the latest initiatives and trends in the retail financial services industry.

Efma members are able to access news, articles, interviews, reports and case studies online, via the device of their choosing.

The data, which is regularly updated and supplemented with executive interviews and articles authored by industry experts, also provides an insight into new products, technologies, operational and customer service innovations.

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