Articles

Feature
Helping students to turn into the loyal customers of tomorrow
05 December 2018
American students face high fees when studying at college and university, and for many, the only choice they have is to take out a loan. BankMobile, Fifth…


News
Barclays launches new lipspeaker service
04 December 2018
In a UK banking first, Barclays has announced a service where Deaf or hard of hearing customers will be able to have their telephone conversations with…


News
FNB partners with FinTech distribution platform to help solve financial inclusion
04 December 2018
First National Bank (FNB) announced its partnership with Selpal, a South African FinTech company that operates specifically in the township and informal…


News
Cbot to provide ING Bank with AI-based chatbot, INGo
04 December 2018
The partnership aims to improve customer experience and help with finance decisions.


Efma feature
Frictionless open insurance
03 December 2018
Insurance carriers’ future competitive advantage will be determined not by their internal strengths alone, but also by their ability to use open…


Efma feature
At work with Sylvie Ouziel
03 December 2018
Sylvie Ouziel, CEO at Allianz Global Assistance, provides Efma's Boris Plantier an overview of her average working day and outlines the benefits of not…


Efma feature
Efma and Accenture launch 4th annual Innovation in Insurance Awards
03 December 2018
Efma and Accenture have launched their fourth annual Innovation in Insurance Awards, inviting insurance and bancassurance companies and insurtechs to…


News
RBC takes robo-advisor service national
02 December 2018
Canadians who are sitting on the sidelines – unsure how to invest or what to invest in – today have a new digital investment advice service…


News
LINE Kakeibo launches
30 November 2018
LINE Kakeibo, a financial account and personal asset management service available on LINE and as an app (for iPhone and Android), launches from LINE Pay…


News
Desjardins launches new concept for the financial service experience
30 November 2018
Desjardins Group continues to innovate with the opening of a new studio space in Kirkland, in the West Island of Montreal.

Efma articles


Keep abreast of the latest initiatives and trends in the retail financial services industry.

Efma members are able to access news, articles, interviews, reports and case studies online, via the device of their choosing.

The data, which is regularly updated and supplemented with executive interviews and articles authored by industry experts, also provides an insight into new products, technologies, operational and customer service innovations.