Efma articles

Interview
SME banking: Reinventing the customer experience
21 February 2017
Ahead of her presentation at Efma’s upcoming SME Summit, Pascale Devriese outlines the biggest challenges facing small businesses operating in Europe…


Interview
The increasingly digital insurance customer
20 February 2017
Erik Sandquist, global distribution and marketing lead for insurance at Accenture, explains why insurance companies need to shift their distribution model…


Banker's view
The secrets to developing a successful mobile banking app
17 February 2017
Łukasz Olejarczuk, head of software development at Bank Zachodni WBK, explains the key processes involved in developing a successful app.


Efma feature
Innovation of the month: Garanti Bank’s voice-driven mobile banking
16 February 2017
Efma’s innovation of the month award for February goes to Garanti Bank for its Mobile Interactive Assistant, a virtual assistant that enables customers…


Banker's view
How will PSD2 transform retail financial services?
15 February 2017
Sophie Guibaud, vice president of European expansion at Fidor, tells us about the challenges and opportunities facing banks following the implementation…


Efma feature
Intesa Sanpaolo plays host to the first Efma council meetings of 2017 in Turin
14 February 2017
The first of this year’s series of Efma councils – a unique networking service for Efma members – kicks off in Turin, Italy on 21 March.


News
Soldo launches UK's first multi-user expense account for businesses
14 February 2017
Soldo Business offers companies huge cost savings and streamlined management of company money with an expense account that enables the delegation, control…


News
How DBS Bank is helping the food and beverage industry
13 February 2017
After a year in pilot, DBS in Singapore has launched an online food ordering and cashless payment solution for food and beverage businesses, called DBS…


Efma feature
Banks in the Middle East are leading the digital revolution
13 February 2017
Efma’s new ‘Retail Banking in the Middle East’ Review outlines how financial institutions in the region are making headway when it comes…


Feature
How will digital disruption impact services?
10 February 2017
Kevin McLafferty from Cardiff University outlines how a focus on digitisation is exposing major weaknesses in the accepted model of servitisation.

Efma articles


Keep abreast of the latest initiatives and trends in the retail financial services industry.

Efma members are able to access news, articles, interviews, reports and case studies online, via the device of their choosing.

The data, which is regularly updated and supplemented with executive interviews and articles authored by industry experts, also provides an insight into new products, technologies, operational and customer service innovations.