Efma articles

Innovation of the month
Innovation of the month: imaginBank chatbot
20 July 2017
Efma’s innovation of the month award for July goes to imaginBank, the CaixaBank mobile-only bank, for its chatbot solution which offers special…


News
Millennials at the intersection of tech and wealth
20 July 2017
UBS Wealth Management's Chief Investment Office launched a white paper on millennial wealth. The paper concludes automation and connectivity will further…


News
Wells Fargo to pilot digital “Control Tower” experience
20 July 2017
Wells Fargo announced a new digital banking experience to help solve customers’ fragmented financial lives. The new experience, “Control Tower,”…


News
Travelers launches usage-based auto insurance app
20 July 2017
The Travelers Companies announced the launch of the IntelliDrive smartphone app, which allows customers to better understand their driving habits and…


Banker's view
Intesa Sanpaolo: A new way of communicating
19 July 2017
Francesca Nieddu, head of customer experience and CRM at Intesa Sanpaolo, explains the Italian banking group’s approach to digital transformation…


News
OCBC Bank enables account-to-account QR code funds transfers
19 July 2017
OCBC Pay Anyone App enables customers to send and ask for money using QR codes, so parties do not even need to share mobile or NRIC numbers.


News
Opening a bank account within 15 minutes
19 July 2017
With immediate effect, new clients of Credit Suisse will be able to open an account online in a process taking just 15 minutes. This includes signing…


News
CaixaBank to set up a commerce and payment methods innovation hub
18 July 2017
The Payment Innovation Hub for commerce and payment methods, backed by partners CaixaBank, Global Payments Inc., Samsung, Visa and Arval, will be based…


News
UOB puts PayNow on popular social messaging apps
18 July 2017
United Overseas Bank Limited (UOB) has enabled its customers to be the first in Singapore to pay and to be paid via PayNow on their social messaging apps.…


Video feature
Fibabanka: Simplifying SME banking
18 July 2017
FIBABANKA Turkey’s Emre Ergun highlights how big data, IoT and blockchain could help banks to give SMEs better access to financial products and…

Efma articles


Keep abreast of the latest initiatives and trends in the retail financial services industry.

Efma members are able to access news, articles, interviews, reports and case studies online, via the device of their choosing.

The data, which is regularly updated and supplemented with executive interviews and articles authored by industry experts, also provides an insight into new products, technologies, operational and customer service innovations.