Empowering traditional players with data-driven technology

Efma feature

28 May 2020

Efma spoke with FintechOS's CEO Teodor Blidarus about how the company is working with financial services providers to deliver the digital tools that customers need during this critical time.

Could you present FintechOS?

FintechOS empowers traditional banks and insurance companies to adapt to rapidly changing customer expectations and match the speed and flexibility of nimble technology-driven competitors. Using our technology, banks and insurers can launch data-driven, hyper-personalized digital products and services with unprecedented speed – in weeks rather than months or years.

FintechOS offers more than 150 integrated sources of data out-of-the-box – from social and contextual to cloud and enterprise systems – and more than 20 automated financial processes for AI-enabled areas like KYC, Customer 360, pricing or risk analytics. Banks and insurance companies can also access a marketplace with more than 50 open sources, ready-made apps for client onboarding, lending, savings, insurance, pensions and wealth management. Existing partnerships with Microsoft, EY, Deloitte, Publicis Sapient and Capgemini allow fast deployment in multiple markets.

FintechOS believes in changing the way people engage with financial technology. Our technology puts automation and personalization at the heart of innovation, allowing financial services providers to transform the digital customer experience quickly and affordably.

The FintechOS portfolio of global clients includes ERSTE, Vienna Insurance Group, Orange Money, Hyperion Group, TBI Bank, Transylvania Bank or Idea Bank. You can read some of our case studies here.

Teodor Blidarus, FintechOS CEO: “We created FintechOS to transform the financial industry, empowering banks and insurance companies to act and react faster and to create a smarter, slicker customer experience. As a result, hyper-personalized services and elevated customer experiences are now available almost plug and play.”

How is FintechOS helping companies and customers during the Covid19 crisis?

There are two primary ways in which we are delivering for companies and customers during this crisis:

Virtual branch from home:

The sudden need for digital financial services brought on by the global pandemic requires more than just having the right technology in place. Financial services providers need to go one step further FAST and proactively help their employees and customers access and consume financial products and services through the internet, from the safety of their homes, while ensuring business continuity.

FintechOS is now providing some of its technological capabilities to financial institutions to make this possible. All plug and play! By combining our pre-built and pre-packaged features such as video-advisory and co-browsing we can make it extremely simple for banks and insurance companies to offer the branch experience in a virtual environment, all free of charge during the pandemic. This will help them stay in touch and build trust and long-term partnerships with their customers, while keeping everyone safe.

Banks can give their customers access to personalized financial resources so they can support their businesses and lifestyle from anywhere, anytime.  Nothing has stopped, it just changed. FintechOS Virtual Branch Solution is ready to solve today’s urgent needs while being built for the future, to be operational and, why not, gain productivity and efficiency in a new way of working.

Payment holiday journeys:

In the current situation a lot of banks are looking to support their customers by offering customized services such as: payment holidays, accelerated maturity for term deposits, interest deferral, etc. All these services will require fast implementation of new customer journeys. With FintechOS Studio, new customer journeys aimed to service new type of customer requests can be built and launched in a matter of days and without the need to write any code.

We are exploring with both banks and consulting companies the fast roll-out of such journeys to support a bank’s ability to adapt to the current situation and more importantly to support access to finance when it’s most needed. One of the most needed customer journeys is now available for free in FintechOS Studio – The Payment Holiday Journey. Adapt at speed to the new circumstances and meet your customer’s needs.

Keywords : Covid-19 , Fintech

Geography : United Kingdom