Rethinking the bank branch of tomorrow

Efma feature

09 October 2019

New report examines dynamic role of bank branches amidst changing customer habits and shows how leading banks are creating “centers of excellence where consumers and business owners go for advice.”


Today, Efma published its newest edition of its Voice of the Members series, entitled “The Future Branch.” The publication interviews more than a half dozen managers and directors from across the world to provide a comprehensive look at the future of branches in the banking ecosystem.

Even with major digital transformations underway in the banking world, there is universal agreement among banking managers on the continued importance of the bank branch. As we head into the third decade of the 21st century, customers have evolving views on branches and how they fit into their banking needs. In order to meet those needs, financial institutions are reassessing, rethinking, and redesigning their branch offerings.

Hear from eight leading banks from around the world

To better understand the future of the branch and how its role and offerings will continue to evolve, this report includes the thoughts of industry leaders from institutions such as Caixabank and mBank. They discuss how they are embracing the latest technology in order to offer customers new experiences and improve the overall branch experience.

To read branch transformation stories and more from leading banks and Efma members from all over the world, download the publication.

Keywords : Branch

Geography : International