KBC further adapts omnichannel network to changing customer behavior


16 May 2019

In recent years, KBC has invested a great deal in various channels in order to be as accessible as possible for its customers. More and more KBC customers are opting more often, and sometimes exclusively, for digital channels. In the first quarter of 2019, 57% of KBC-customers were banking via a digital channel only. However, KBC remains convinced that customers will always need personal contact (with experts).

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