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Efma and Accenture announce winners of the 2021 Banking Innovation Awards 18 November 2021

Efma and Accenture today announced the winners of the eighth annual Efma-Accenture Banking Innovation Awards during a virtual ceremony. 

The awards competition, which recognizes the best in banking innovation, attracted a record-breaking 816 entries from nearly 300 institutions in 73 countries. This year’s entries reflect a widespread recognition of the need to innovate and deliver digital, customer-centric products to meet changing preferences amid the disruption resulting from the pandemic. 

The winners were selected across eight categories through a peer-based voting process combined with a panel of judges from leading global financial institutions. Each entry was assessed using three criteria: originality; strategic capacity to generate a long-term competitive edge and return on investment; and adaptability for use in other markets and countries.

The winners of the Efma-Accenture Banking Innovation Awards 2021 are:

Santander (Spain) — received the Analytics & Artificial Intelligence award for Self-driven Finance, an artificial-intelligence-driven data initiative that provides customers with crucial insight that empowers them to manage their finances responsibly.

Silver went to ING Bank (Turkey) and bronze to Prime Bank (Bangladesh).

• Intesa Sanpaolo (Italy) — won the Digital Marketing & Sales award for its Digital Sales Boost program, which combines digital marketing and advertising tools to automate and industrialize commercial leads, reduce time-to-market, and provide personalization at scale. 

Silver went to Banco Pichincha (Ecuador) and bronze to BBVA (Spain).

• UniCredit (Italy) — received the Future Workforce award for U-City, a gamification initiative that enhances employee knowledge of digital products and services, enabling employees to become digital ambassadors to their customers. 

Silver went to CaixaBank (Spain) and bronze to Vakif Katilim Participation Bank (Turkey).

• Raiffeisen Bank International (Austria) — won the Offering Innovation award for Nicole, a personal finance management service that gives users a peer spending benchmark to help them make smarter financial decisions.    

Silver went to RAKBANK (United Arab Emirates) and bronze to Isbank (Turkey).

• Minna Bank (Japan) — was named the winner of the Neobanks & Specialized Players award. Japan’s first digital bank, Minna Bank was built from scratch in just 20 months on the Google Cloud, delivering all core banking services digitally to its customers. 

Silver went to MYINVESTOR (Spain) and bronze to EVO Banco (Spain).

• Santander (Spain) — won the Reimagining the Customer Experience award for the Santander app, which transforms the customer relationship model with an ultra-personalized way to bank, offering automatic operations, savings and related products, along with a tailored financial timeline.

Silver went to imagin (Spain) and bronze to Nedbank (South Africa).

• Standard Bank (South Africa) –- won the Social, Sustainable & Responsible Banking award for OneFarm Share, a digital food relief platform that combats food shortages in rural areas as a result of the pandemic, delivering approximately 4 million meals to more than 350,000 people.   

Silver went to BBVA (Mexico) and bronze to Banco Santander (Spain).

• CaixaBank (Spain) — was named Global Innovator 2021 for its impressive digital innovation efforts, which include a new omnichannel customer experience; Noa, its voice banking chatbot; fully digital mortgages and customer onboarding; and its successful neobank, imagin.  

Silver went to DBS (Singapore) and bronze to Banco Santander (Spain).

“There has been significant disruption over the last 18 months, but the financial services industry is no stranger to disruption,” said John Berry, Efma CEO. “This year’s edition of the Banking Innovation Awards demonstrates how responsive and dynamic the industry as a whole has been during these unprecedented times. A record-breaking number of submissions show that this pandemic has not hindered banks, but in fact served as an impetus for innovative projects that will change the industry for years to come. It is always a pleasure to highlight the best in financial services, and this year is no different. I congratulate all winners on their achievements and thank everyone who submitted in an especially competitive edition of our annual awards.”

Fabrice Asvazadourian, who leads Accenture’s Banking industry group in Europe, said, “To sustain their relevance, banks need to understand every market in which they operate and what it takes to succeed. They’ll have to be willing to shape new business models, partner in unconventional ways, rediscover their purpose and humanity, and commit to constant innovation. The groundswell of support for the awards this year shows that many banks have met the challenge head-on. Congratulations to the worthy winners.” 

To find out more about the award-winning innovations, visit innovationinbanking.efma.com

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