Login

How USAA is utilizing Natural Language Processing to improve the member experience 10 November 2021

USAA is using Natural Language Processing (NLP) to improve the member experience and facilitate faster decision-making. NLP is a subfield of Artificial Intelligence (AI) that uses computers to process and analyze large amounts of text and spoken words. These analyses are then studied and used to improve processes, experiences and regulatory compliance.

This article is reserved for Efma members.
Are you a member? Please log in or create a free account to access it
You are not a member yet? Check out all membership benefits

Related Content