Voting opens for 2021 Efma-Accenture Banking Innovation Awards 12 October 2021

A record number of submissions demonstrate the resilience and dynamism throughout the industry.
More than 816 innovations were submitted by 275 financial services institutions from 71 countries for this year’s Efma-Accenture Banking Innovation Awards program. It was a record number of submissions for the annual initiative which seeks to reward the most innovative projects in the global banking services sector.
To determine who will be crowned at the November 18th final ceremony, Efma has selected 63 of the best innovations in seven different categories. Both Efma members and non-members can vote for the winners in each of the seven categories by visiting Efma-Accenture Banking Innovation portal and selecting their top three innovations per category. Votes must be cast by October 24th and winners will be announced at the virtual ceremony held next month. Additionally, a worldwide selection of C-level executive judges will choose one Global Innovator for 2021.
Nominees for the awards include: 

Analytics & Artificial Intelligence
Banco Bradesco (Brazil) - Speech Analytics at Losango offices
Banco Santander (Spain) - Self-driven Finance: AI driven data to create engagement
Bank of Ayudhya (Thailand) - Smart Advisor on Krungsri Mobile application (KMA)
Banorte (Mexico) - Maya Banorte's Personal Assistant
HDFC Bank (India) - HDFC Bank - Immediate-NBA Program - Extracting hot tips from cold data in real time using AI/ML   
ING Bank (Turkey) - The new approach  is a new era of AML
PrimeBank (Bangladesh) - PrimeAgrim - Digital Nano Lending Service for Blue-collar Working Community
Taipei Fubon Bank (Taipei, China) - Customer Risk Attribute Assessment Model (CRAAM)
Yapi Kredi (Turkey) - RPA and AI as a smart assistant for auditors

Digital Marketing & Sales
Banco Bradesco (Brazil) - BRAVOZ – Multimedia series to promote Brazilian black artists in their vision of art and business
Banco Pichincha (Ecuador) - 5-Minute Dreams
Bank of Montreal (Canada) - BMO Card Match
BBVA (Spain) - Accelerating Digital sales
BCA Bank Central Asia (Indonesia) - BCA Expoversary
CaixaBank (Spain) - Communication action plan to support CaixaBank customers during COVID-19
Commonwealth Bank of Australia (Australia) - For You
HSBC (China-Hong Kong SAR) - HSBC Hong Kong Channel Capability
Intesa Sanpaolo (Italy) - Digital Sales Boost Program

Future Workforce
Akbank (Turkey) - Akbank VR Orientation
BCA Bank Central Asia (Indonesia) – BCA SPARK BCA SPARK (Sport and Art Week) at home
Banco Bradesco (Brazil) - Cyber Range - Integrated cyber crisis management model
CaixaBank (Spain) - Customer Experience LABs
Maybank (Malaysia) - Mobile Work Arrangement
Raiffeisen Bank International (Austria) - Innovation Garden
Sberbank (Russia) - ISYONOK
UniCredit (Italy) - U-City
Vakif Katilim Participation Bank (Turkey) – Rizico: Blockchain Based Customer Intelligence Sharing

Neobanks & Specialized Players

EVO Banco (Spain) - EVO Banco
Mastercard (USA) - Flexible Payments for Business
Minna Bank (Japan) - Japan's first smartphone-only bank built from scratch for the digital native generation
Mox Bank (China-Hong Kong SAR) - Mox Bank Launch 
MYINVESTOR (Spain) - MYINVESTOR, the biggest fintech in Spain
Novus (UK) - Novus
Snoop (UK) - Snoop
STEP (Italy) – STEP 4 Business
Zelf (USA) - Zelf

Offering Innovation

Banca Sella (Italy) - Optimization of the payment collection cycle – Factoring as a Service and Invoice Trading with the external partner WORKINVOICE
Bank Pekao (Poland) - PeoPay KIDS app
Emirates NBD (United Arab Emirates) - Call Center - Customer Analytics
Isbank (Turkey) - Linkle Tahsilat
KBC Group (Belgium) - Smart city transaction processing & payment
POSTFINANCE (Switzerland) - Valuu Pro
RAKBANK (United Arab Emirates) - SMEsouk
Raiffeisen Bank International (Austria) - Nicole – Financial Peer Comparison
Widiba (Italy) - Banca Widiba introduces SPID

Reimagining the Customer Experience

Banco Bradesco (Brazil) - Activation of the security key (M-Token) through the Bradesco mobile app: autonomy, agility and security for the customer
Banco Santander (Spain) - Santander app
Garanti BBVA (Turkey) - Save as you spend
imagin (Spain) - imagin: A new way to communicate & engage with our customers
Natwest (UK) - Transforming SME Customer Experience through Engineering Excellence on an Enterprise scale
Nedbank (South Africa) - Avo by Nedbank 
Sberbank (Russia) - New SBER ecosystem branch: «Branch as a gadget»
UBS (Switzerland) - Key4
Yapi Kredi (Turkey) - Yapı Kredi Aracım+

Social, Sustainable & Responsible Banking
Banco Santander (Spain) - Bringing financial services closer to each client: adaptation, proximity and multi-channel integration
Bank of the West (USA) - Bank of the West 1% for the Planet Checking Account
BBVA (Mexico) - COVID-19 relief task force- “Juntos por la Salud”
CIB (Egypt) - Ecological Footprint – Land, Carbon and Water Footprint
Crédit Mutuel Arkéa (France) - AI in support of CSR
Discovery Bank (South Africa) - Shared-value in Banking
OCBC (Singapore) - OCBC Eco-Care Suite of Consumer Loans
Standard Bank (South Africa) - OneFarm Share
Svenska Handelsbanken (Sweden) - Green EU Taxonomy loan 

Global Innovator

ADIB (United Arab Emirates)
Banco Bradesco (Brazil)
Banco Santander (Spain)
BBVA (Mexico)
BNP Paribas (France)
CaixaBank (Spain)
Commonwealth Bank (Australia)
DBS (Singapore)
Kasikornbank (Thailand)
Minna Bank (Japan)
Nedbank (South Africa)
Sberbank (Russia)
Standard Bank (South Africa)

Visit the Efma-Accenture Banking Innovation portal by October 24th to vote for your top three innovations per category. Every financial institution employee can vote and help choose this year’s winners! Create your personal Efma account

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