Insurance trend #1: Health at hand 16 December 2020

The term ‘Health at Hand’ reflects the fact that many of the health-related innovations we saw this year blend a mobile customer experience—including apps, teleconsultations or AI-powered interactions—with access to health provider networks. Although most of these innovations were launched before the pandemic, they proved their value as people around the world grappled with the impact of COVID-19 on their lives.

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