SEB Bank (Sweden)banking Sweden
Merging Banks & New Generation ERPs; establishing a strong ecosystem to
- Merging Banks & New Generation ERPs; establishing a strong ecosystem to
- enhance customer value proposition
- enable business growth make everyday life easier for the customer
The battle of the customer interface has been going on forever.
The outcome from the SME analysis amongst bank customers performed during the last couple of year’s points out a clear trend – the SMEs wants to focus on their core business as much as possible and spend a minimum of time on administration.
Administrational duties shall be performed as much as possible in 1 interface and that is in the ERP-interface – customers choice of channel.
Via modern technique and customer friendly solutions, common customer journeys, strong focus on customer pains and close co-operation between Banks & a new generation of ERPs we can build a strong ecosystem hence creating true customer value and make their everyday life easier!