Efma Business Academy & Advisory (EBA)

The participants will learn AI through collaboratively working on building a solution to improve customer engagement: refining the problem statement, collecting the data, utilizing the data, building models, and delivering results.

Educating managers in the skills required to adopt a coaching style with peers and direct reports. This will enable managers to become more sophisticated in how they develop human performance.

A deep understanding of business transformation and change management related to the evolution of business models required to be significantly more customer-centric and relationship-centric. This means progressing from good customer experiences to good customer relationships. Cultural change forms a key focus of this required evolution.

How to have an impact, drive growth, and maintain customer-centricity in these challenging times through remote collaboration.

The course aims to support the people responsible for branch management in the process of branch transformation – from understanding the changes to the banking landscape to reimagining the branch, in all areas: process, people, customer experience, technology.

Understand how the innovation process moves from functionality and channel design to a process focused on creating real value for customers. This course is crafted around a different approach to innovation and business design based on guiding desired outcomes for customers.

Future success will be determined by leaders and the environment they cultivate. These courses seek to transform leadership quality by developing relationally intelligent leaders who are driven to create high-performing, low-stress teams; teams that are characterized by positive working relationships, where people feel valued, a sense of belonging, and where cooperation and collaboration are normalized behaviors.

A major area of focus reported by many member banks: how to change to a digital mindset, how to educate their customers, reskilling and upskilling existing staff, how to help them adapt to a new way of working.

Understanding how to design and manage change/transformation programs in organizations of different sizes.

A course that is informed by the latest evidence on the psychology of high-performing teams. Participants will develop a comprehensive knowledge of stress and resilience, and how elite performers in sport and military conceptualize, and strive for, performance excellence.

How insurers respond not just to the pandemic’s impact but to longer-term shifts in technology, the economy, and consumer preferences will be critical. Indeed, generating continuous innovation in insurance policies, sales strategies, operations, and customer experience could turn out to be the best differentiator in the future.

Open banking is the shift from closed to open banking models. Bank products, services, functions and data are shared with 3rd parties to add additional value and create new business models. Faced with a constantly changing competitive environment, banks are on the lookout for new growth drivers and levers to better satisfy the needs of their customers.

With the right digital sales practices, companies can create significant long-term value; discuss and learn how to design and deliver end-to-end digital sales solutions that create value across the full customer decision journey.

Why Agile? Agile organizations have a flexible structure that can be adjusted to best respond to business challenges. This flexibility means faster adaptation to future trends.

The financial sector is undergoing a digital transformation. It needs innovative partners to create competitive solutions and achieve success.

By 2025, risk functions in banks will likely need to be fundamentally different than they are today. As hard as it may be to believe, the next ten years in risk management may be subject to more transformation than during the previous decade.

The biggest challenges for SMEs are business finance management and forecasting cash flow. Banks are perfectly placed to help them. But first, they have to change their way of constructing an offer and building a relationship with them.

Sustainability is one of the key challenges of the 21st century. We provide an outlook on the sustainability of finance. What are the challenges, as well as opportunities, and how to best navigate in a world that is increasingly concerned with sustainability matters.

Payments are becoming faster by the day. Outside challengers have pushed banks to lower their fees and expand the range of options to both individual and business customers. It is a competitive area but banks can still capitalize on their inherent advantages.  

Haven't found what you were looking for? We can create a tailor-made offer for your needs. For more information, feel free to reach out to eba@efma.com