Self-service banking
- Tuesday 25 to Wednesday 26 November 2008
- Conference
- Istanbul
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Simultaneous translation in : English, Russian and Turkish
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Self-service banking
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Debating the future of the ATM
Overview
Last year was the 40th anniversary of the ATM (Automated Teller Machine), which has become one of the great success stories of recent times. Over 1.5 million machines have been deployed worldwide, and ATMs are used for some 50 billion transactions every year. After a long period of continuing growth, the future for ATMs depends largely upon the capacity of the market to reinvent itself. The possibilities include:
• New ways of generating revenue – for instance, through surcharges; advertising; and the development of new functionalities.
• New technologies and new applications – including web-ATMs, biometrics and mobile transactions.
• Increasing transaction volumes – developing automated cash deposit, increasing traffic, optimizing locations and networks.
Key issues
The ATM has enjoyed phenomenal success over the past few decades, but what changes lie in store in the future? The conference will explore three key issues:
• Cash dispensing – In this area, the ATM has become the most frequently used banking channel throughout the world. Currently, cash usage is growing again. In the future, will even more people revert to using cash as credit cards become less easy to obtain?
• Cash deposits – In terms of collecting cash, ATMs have been far less successful. The next challenge is therefore to develop them into automated cash deposit devices.
• Complete automation – Should the ATM evolve into a fully automated bank delivery channel or stay as a cash dispensing machine? Its current use varies from country to country. Some Northern European countries use ATMs purely as a cash dispenser, whereas in other nations (such as Portugal and Turkey) it has much greater functionality.
The 2008 self-service banking conference will take place in Turkey, one of the most exciting ATM markets in Europe, and will offer the opportunity to hear some of the leading Turkish financial institutions, BKM, AKbank, Garanti bank.
