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Diebold has unveiled an ATM that can be used for cardless withdrawals
USA | January 2013


Diebold, the American ATM manufacturer recently presented its new ATM at the Consumer Electronic Show (CES) in Las Vegas. This innovative machine, which will be tested by banks during 2013, enables users to make withdrawals without a card. Users scan the ATM’s QR code with their mobile phone which then syncs with the ATM via the cloud. After having selected the withdrawal amount on their phone, users then receive, via their smartphone, a one-time code which enables them to withdraw the required cash amount from the ATM. Users can also send money to third parties by transmitting the code to them. This type of machine could help banks save money by reducing the number of bank cards issued.




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Yapı Kredi launches direct (branchless) banking

Turkey - June 2014



In Turkey, in response to the economic and technological developments that have transformed consumer behaviour and created a need for a “branchless service model relying on Internet and mobile channels”, Yapı Kredi has introduced “Nuvo”, a new direct banking service model. Nuvo offers simple and flexible m-banking and online banking services. For example, Nuvo’s “My Balance” function allows customers to check the balance of a selected account or credit card without having to log in. Yapı Kredi defines its target market as “young/university students, tech-savvy individuals with simple banking needs” or “people reluctant to enter branches if online services are sufficiently convenient”. In this regard Nuvo has an advantageous pricing strategy and offers a range of non-banking advantages tailored to the customer’s profile.



News summary compiled by Efma Information Services

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Eye-tracking tested in DBS branches

Singapore - November 2013



In Singapore, the bank DBS has tested eye-tracking in order to study the behaviour of customers in its branches, with the aim of determining whether or not the presentations of the bank’s products and services succeed in attracting the attention of customers. The tests were carried out in four branches using volunteer customers who were asked to wear specific glasses while carrying out their banking operations.



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Westpac to organise a competition for UK geeks

United Kingdom - December 2013



Westpac’s New Zealand arm recently launched a crowdsourcing challenge in New Zealand for local developers to come up with good ideas for mobile apps to improve the customer experience. Westpac has now extended the challenge to UK developers via its “Kiwis Love Geeks” challenge. Candidates have until 7 February 2014 to submit their ideas. The winner will receive NZ$20,000, plus a holiday in New Zealand worth 20,000 dollars. An amount of 60,000 dollars will be ear-marked to bring the app to market. The winner will retain his or her intellectual property rights over the app and will be free to market it outside New Zealand and Australia.



News summary compiled by Efma Information Services

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