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Diebold has unveiled an ATM that can be used for cardless withdrawals
USA | January 2013


Diebold, the American ATM manufacturer recently presented its new ATM at the Consumer Electronic Show (CES) in Las Vegas. This innovative machine, which will be tested by banks during 2013, enables users to make withdrawals without a card. Users scan the ATM’s QR code with their mobile phone which then syncs with the ATM via the cloud. After having selected the withdrawal amount on their phone, users then receive, via their smartphone, a one-time code which enables them to withdraw the required cash amount from the ATM. Users can also send money to third parties by transmitting the code to them. This type of machine could help banks save money by reducing the number of bank cards issued.




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BNP Paribas and Orange are setting out to conquer Africa

Africa - June 2014



The French bank BNP Paribas and the French telecoms operator Orange have joined forces to offer a mobile banking service in Africa. By linking their account to Orange Money, BNP Paribas customers will be able to buy airtime credit, transfer money and pay their bills with their mobile phone, while Orange Money’s customers will have access to BNP Paribas branches and the bank’s financial services (savings products, bank cards). The joint offering of BNP Paribas and Orange Money is being rolled out initially in Ivory Coast, but there are plans to expand it shortly into other African countries, such as Senegal.



News summary compiled by Efma Information Services

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Eye-tracking tested in DBS branches

Singapore - November 2013



In Singapore, the bank DBS has tested eye-tracking in order to study the behaviour of customers in its branches, with the aim of determining whether or not the presentations of the bank’s products and services succeed in attracting the attention of customers. The tests were carried out in four branches using volunteer customers who were asked to wear specific glasses while carrying out their banking operations.



News summary compiled by Efma Information Services

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In France, Banque Postale is testing voice payments

France - October 2013



In France, Banque Postale is trialling an online payment system, called Talk to Pay, with 500 customers and employees. This voice recognition biometric solution consists in recording the user’s voice on a dedicated website which will memorise the user’s voiceprint. Then, when users want to make a payment online, they will automatically receive a call on their mobile phone and their identity will be authenticated by the sound of their voice. The app will then complete the card payment formula. The three figures on the back of the card will be replaced by a unique random code.



News summary compiled by Efma Information Services

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