European financial management & marketing association
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Efma studies and reports


Study

Affluent segment in Europe

Efma, January 2010

Direct channels for small business banking

Efma, January 2010

From convenience to necessity - The evolution of CRM in retail financial services

Efma, December 2009

Multichannel sales productivity 2009

Efma, November 2009

Innovation in Multi-Channel Management

Efma, November 2009

Retail Banking Trends 2009

Efma, November 2009

Sustainable development in retail financial services

Efma, October 2009

Central and Eastern European Banking Study 2009

Efma, October 2009

Consumer Finance in the CEE Region

Efma, October 2009

Innovation in Retail Banking

Efma, October 2009

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