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Efma journal cover stories


Article

Efma journal n° 223   january february march 2010

Cover Story

Affluent Banking - A dynamic market gradually being structured

- INTERVIEW “To have with their banker a sparring partner and a coach”

- SAUDI ARABIA Islamic wealth management

- PRESTIGE CERTIFICATE A challenge for professionalism!

- TURKISH AFFLUENT MARKET Wealth builders and wealth preservers

- UK MARKET Banking the mass affluent in UK

- UNICREDIT The mass affluent segment in Italy

- CRM Banks step up efforts to build affluent client loyalty

- MASTERCARD The new age of affluent

- USA A voracious consumer of financial products

- EFMA COUNCIL Changes in the affluent banking sector

Efma Magazine n° 222   november december 2009

Cover Story

Banking insurance - Much more than an agreement


Contents:

- How to raise the sales productivity

- Much more than an agreement between insurers and banks

- Bancassurance goes hand in glove

- AXA Bank Europe, a new banking concept

- Pioneer in banking insurance

Efma Magazine n° 221   september october 2009

Cover Story

Cards and payments - Innovation is everywhere

Contents:
 The American card industry has to reinvent itself
 Between innovation and business models
 The market recovery in our region will be sudden
 Sepa holds benefit for customers
 Össur BV optimise their ING corporate card programme
 Avoiding confidential data loss, is it possible?
 Simplifying the offers to help customers
 A different automation story
 It’s hard to imagine life before Internet!
 A relationship built on strong partnering expertise
 A very mature Turkish credit card market . . . .

Efma Magazine n° 220   july august 2009

Cover Story

Our studies - Efma surveys published from September 2008 to May 2009

Contents:

- Affluent banking in Europe

- Entrepreneurial banking in Europe

- From proximity to intimacy Panorama of CRM in retail financial services

- Multichannel sales productivity

- Development of personal services at home: An opportunity for growth in financial services

- Prepaid cards

- Non-financial distributors of financial services

- World Insurance Report

- Islamic finance

- Small business banking in Europe

- World Retail Banking Report

- Customer service in Europe: Adapting the financial crisis

- Banks and mobile telephones: The bank in your pocket

- Managing customers with credit problems

Efma Magazine n° 219   may june 2009

Cover Story

Sponsoring and communication - More and more creative to build a strong image

Contents:

- Strategy - Europe and anti-crisis communication

- Beijing 2008 - Visa’s Olympic Games vision

- United States - Smart, efficient, sponsorship is in

- Art sponsorship - Boosting young contemporary creation

- An interview with Heleen Crielaard, Rabobank: “We sponsor structural and long-term projects”

- Sport sponsorship - A powerful, unifying and motivational tool

- HSBC - A high-end sponsoring strategy

Efma Magazine n° 218   march april 2009

Cover Story

Financial services and seniors - Innovations from around the world

Contents:

- USA - American baby boomers still need financial planning

- Europe - Banks and insurers out to capture the over-50s

- Holy Grail - Capturing and keeping the elusive senior customer

- Genworth Financial - How the US is addressing the need of long term care

- Consumer credit - An increasing use by seniors

- Czech Republic - An emerging opportunity for retail banks

- Gras Savoye - A prevention-based approach

- MetLife - The retirement transition: challenges and opportunities

- AARP - The new architecture of retirement

Efma Magazine n° 217   january february 2009

Cover Story

The branch of the future

Contents:
- Innovation - “A customised experience for all”

- Interactive sales - Raising the bar once again

- Trends - More branches are opening than closing

- USA - The ethnic banks niche is growing

- Customer experience - Finding ways to keep contact

- Caja Navarra - Branches with a future

- Bankinter - A different twist on branches and multichannel banking

- Strategy - The winner: online or branch banking

- Analysis - A need to get back to basics

- Multichannel distribution strategy - Increasing the ratio of online sales in total retail sales

Efma Magazine n° 216   november december 2008

Cover Story

Sustainable Development

Contents:

- Trends - American banking: the green approach

- Europe - Three pillars: economic, social and environmental

- HSBC - Source for developing added value services

- Dexia - A winning investment strategy

- AGF Allianz - At the heart of the strategy

- EBS - Lending in a green niche

Efma Magazine n° 215   september october 2008

Cover Story

Mobile banking - Channel of the future

Contents :

- United States - US mobile banking launches its second offensive

- Developing countries - With or without banks

- Wachovia - Landscape of mobile financial services

- Analysis - Consumer acceptance is an arduous journey

- Nordea - The building blocks for successful mobile strategy

- Ineas - Linking reactivity and flexibility

- LaSer - “Any time, anywhere, any device”

- GarantiBank - 15-20% of mobile transactions within five years

Efma Magazine n° 214   july august 2008

Cover Story

Our studies - An overview of Efma's surveys

Contents:

- Consumer finance in Europe - Confronted with reality p. 34

- WRBR 2008 - The four pillars of profitable growth p. 36

- Online consumer behaviour - Internet keeps the pressure up p. 39

- Multichannel sales productivity - A few more efforts to make p. 40

- Retail banking in Europe - The secret of success p. 42

- WIR 2008 - New opportunities emerge for insurers p. 44

- The SME segment - A complex market that has reached maturity p. 47

- Customer service - Satisfaction continues to rise p. 48

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