Efma journal n° 225   juillet août septembre 2010

Stratégie

Markets perspective - The European insurance opportunity

Caspar van Haaften ,    Business Development Director, Aviva, Norwich

At a time when some global insurance companies are focusing heavily on Asia and Latin America as sources of future growth, many are overlooking the huge opportunities that can be found in Europe. The numbers speak for themselves: the region has a growing population of over 800 million people, who hold a combined 40% of the world’s personal wealth. European financial assets topped $62 trillion in 2009, and are expected to grow by a further $12 trillion over the next five years.

Efma journal n° 225   juillet août septembre 2010

Marketing

Mobile services - SMS technology, the forgotten hero

Andrew Dark ,    Group Sales and Marketing Director, Dione PLC, High Wycombe

Andrew Dark, CEO of mBlox, discusses how financial services should not ignore the proven value of SMS over newer smartphone applications.

Efma journal n° 225   juillet août septembre 2010

Marketing

Swedbank - Applying a competitive pricing strategy

Tomas Martunas ,    Director of Corporate Lending Products Department, Baltic Banking Business Development Division, Swedbank (Lithuania), Vilnius

Price differentiation can be managed in combination with customer satisfaction. Most companies don’t have a clear price positioning on markets. For some products they are above average, for others –below it. The background of this situation is fragmented price decision-making, execution or product managers spread across the organisation and no systematic knowledge-sharing.

Efma journal n° 225   juillet août septembre 2010

Analyse

Interview with Patrick Callioni: We need a federated network of trust"

As a barrister and a former senior civil servant, Patrick Callioni is a keen observer and analyst of political and economic events. Throughout his book (see p. 19 & 82), he emphasises the increasing importance of knowledge capital and in particular soft intangibles (knowledge assets, time assets, motivational assets, etc.) and he proposes guidance on their measurement and profitable management.

Efma journal n° 225   juillet août septembre 2010

Technologie

USA - Financial reform in the making

Caroline Crosdale ,    Journaliste, -, Lindfield

The first US financial regulatory structure was the creation of its Central bank in 1913 as a response to the economic panic of 1907. The second was the Glass Steagall act of 1933, which followed the depression era. Senators and representatives in Washington are now working on the 21st regulatory structure to deal with the latest financial crisis.

Efma journal n° 225   juillet août septembre 2010

Rapport

Multichannel banking - Making the promise a reality

Jérôme Barrué ,    Partner, Oliver Wyman, Paris

In their quest for new development levers, multichannel banking is one of the projects that has given rise to the highest hopes and biggest disillusions in retail banks. Investments have not delivered outstanding results, be it in terms of optimising processing costs or boosting earnings.

Efma journal n° 225   juillet août septembre 2010

People

Interview with Anubrata Biswas: "We will continue to scan for market opportunities"

Anubrata Biswas ,    Head of Retail and Private Banking, ICICI Bank UK, London

Anubrata Biswas, 33 years old, is head of retail and private banking at ICICI Bank UK, a subsidiary of India’s second largest bank. This Indian giant, ICICI Bank, has a total asset of $77 billion in December 31, 2009. It is present in 18 countries worldwide, in North America, Britain and continental Europe, the Middle-East, South Africa, South Asia and Hong Kong. ICICI Bank UK was created in 2003, and now employs close to 250 people.

Efma journal n° 225   juillet août septembre 2010

Management

Barclays - People planning for productivity

Carole Plant ,    Head of Performance Improvement, Global Retail Banking, Barclays Bank, London

In 2006, a buoyant financial industry against a backdrop of sustained economic growth meant there was little warning of the challenges to come within the global economic environment. At that time, in Barclays, a new team in global operations was set up to define and build a new target operating model based on several themes: to drive “best-in-class” economics, achieve world-class service and efficiency and uniform standards of practice.

Efma journal n° 225   juillet août septembre 2010

Distribution

Business case - A fully multichannel sales approach

Andrea Poletto ,    General Manager, Consum.it, Calenzano (Firenze)

Monte dei Paschi di Siena (MPS) was founded in 1472 in Siena (Italy) and is expected to be the oldest bank in the world. Today, MPS is the third banking group in Italy with 3,100 branches and more than 5 million customers.

Efma journal n° 225   juillet août septembre 2010

Technologie

Rabobank/Microsoft - Developing a new way of working

Paul Bloemen ,    Manager Transformation Rabo Unplugged, Rabobank, Utrecht

Do you remember the first time you used a computer at work? How about your first e-mail? Or the first time you used the Internet and thought this just might be something important for business? The moment your ICT was fancier at home than at work? What about the first time you worked from home, your first video chat, or Twitter or Yammer message?