Past conferences
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Thursday 25 October 2007
55 euros
Customer satisfaction and multichannel model: the BNL - BNP Paribas approach
55 euros
Customer satisfaction and multichannel model: the BNL - BNP Paribas approach
55 euros
The role of the branch in a multichannel world
55 euros
Creating a new client relationship model for personal banking clients (PBC)
Slides non available
Banking in Amsterdam's multicultural environment
55 euros
The future of the branch in a multichannel world
55 euros
Bankinter: multichannel relationships without floodgates
Slides non available
The development of the new AGF Client relationship model
Slides non available
Maximize customer profitability through distribution strategies
55 euros
Customer driven channel development
Slides non available
Friday 26 October 2007
“Q110” - roll out from the customer point of view
Slides non available
Serving customers through a multichannel approach
Slides non available
Second Life - developing a new client relationship approach in the virtual world
55 euros
Enabling new client relationship models – the holistic view
55 euros
Enabling new client relationship models – the holistic view
55 euros
Becoming the # 1 choice for retail banking in Russia
55 euros
Customer franchise creation in a morphing marketplace
Slides non available
Keys to future success - using a well developed customer experience and focusing on the relationship rather than commodity products
Slides non available
The results of the Efma / Finalta 2007 study on multichannel sales productivity
55 euros
Presentation of the findings of Efma research commissioned on European Banks
55 euros
