EFMA - Operational Excellence Advisory Council
European financial management & marketing association

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Operational Excellence Advisory Council

The Efma Operational Excellence Advisory Council was formed in 2010 and its founding meeting was hosted by Barclays Bank in London on May 6th. Its membership consists of an exclusive group of Heads of Operations from leading retail banking institutions across Europe.

The Operational Excellence Advisory Council meets 4 times a year and focuses on the following issue:

Transforming the financial services operating model to boost efficiency and performance

For a detailed list of topics to be covered by this series of four meetings, please click here

Mark your calendar

Please find below all dates of our series of meetings in 2010:

  • 6 May 2010 in London (hosted by Barclays Bank)
  • 29 September 2010 in Lisbon (hosted by Millennium bcp)
  • 1 December 2010 in Paris (location to be announced later)
  • Date in Q1 2011 to be announced later

The meetings generally begin at around 10:00am and conclude at 4.00pm, thus allowing participants to travel on the same day.

To find out more please send an email to Jezabel@efma.com

Deutsche Bank (Italia)

Roberto Cabiati

Managing Director, Private and Business Clients Services

Deutsche Bank (Italia)

SEB

Isabelle Cassel

Group Productivity Executive, SEB Way

SEB

Banco Santander

Gabriel de Escalante Yanguela

Director of Corporate Operations Area

Banco Santander

HSBC Bank

Malcolm Eastwood

Head of Change Delivery

HSBC Bank

Nykredit Bank

Niels Fessel

Produktionsdirektør, Operations

Nykredit Bank

Allianz

Steffen Krotsch

Director Banking Operations

Allianz

Nordea Bank (Norway)

Jens Christian Lövic

Senior Vice President, Head of Account Products Services

Nordea Bank (Norway)

BNP Paribas

Alain Marbach

Member of the Executive Committee and Head of Technology and Processes

BNP Paribas

BNP Paribas Fortis

Eddie Moonen

Cross-Border Domain Director, Process, Project & Network Management

BNP Paribas Fortis

Millennium bcp

Jorge Octávio

Head of Operations

Millennium bcp

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        Upcoming Events

Cards & Payments 2010
Conference
15 to 17 September 2010
Paris