Self Service
Quote of the month
“Advertising transforms the ATM into a powerful marketing revenue generating channel”
Adrian Roberts, Business development manager, Retail distribution at Nationwide, United Kingdom
Overall issues
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Cash dispensing
In this area, the ATM has become the most frequently used banking channel throughout the world. The use of cash is currently increasing once more. In the future, will even more people revert to using cash as credit cards become less easy to obtain? -
Cash deposits
ATMs have been far less successful at collecting cash. The next challenge is therefore to develop them into automated cash deposit devices. -
Complete automation
The current use of ATMs varies from country to country. Some Northern European nations use them purely as cash dispensers, whereas in others (such as Portugal and Turkey) they have much greater functionality. Ultimately, should the ATM evolve into a fully automated bank delivery channel or stay as a cash dispensing machine?
Lessons from the most recent conference
"Self-service banking", Istanbul, 5-26 November 2008 (www.efma.com/self2008)
Best speaker
Adrian Roberts, Business development manager, retail distribution, Nationwide Building Society, United Kingdom
Best presentations
- “The economic crisis - A discussion on the threats and opportunities”
Graham McKay, Executive Director Europe, ATMIA, United Kingdom
- “ATM locations: good choices make a difference if availability standards are kept”
Eleni Peristeraki, Assistant General Manager, Direct Banking Manager, EFG Eurobank, Greece
- “Evolution of distribution channels in banking: what strategy for self-service channels?”
Antonio Gitto, Associate Principal, McKinsey & Company, Italy
