Archives Efma Journal
- N°231 Janvier février mars 2012
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- Offre réservée aux membres de l'Efma
Au sommaire de ce numéro
- Articles
- Focus
- Introduction: Leading retail banking in Asia
- Interview with Tan Kong Khoon, DBS Bank: Service channels for the future
- Interview with Lim Hong Tat, Maybank: Taking a local approach
- Interview with Ajay Kanwal, Standard Chartered Bank: Innovating to lead the industry
- Réglementation
- The impact of ring-fencing in the UK and beyond: The devil is in the detail
- Marketing credit: Clearing the regulatory hurdles
- Stratégie
- Corporate social responsibility in insurance: A harmonius reconciliation
- Post-crisis recovery: Looking for Asian markets for inspiration
- Advisory services: A matter of perspective
- Tendances
- Turkey: Aiming for a cashless future
- Le dossier
- Innovation in retail financial services
- Articles du dossier
- Introduction: The multi-channel challenge
- Japan: Extracting value when interest rates are low
- America: The new Holy Grail - Integrated services
- Australian life insurance: Challenging complacency
- The future of the branch: Don’t give up yet!
- Customer service: Give them what they want
- The customer experience: Getting it right
- NLB: Creating a new banking culture
