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Efma journal n° 232 Avril mai juin 2012 Editorial Efma presidentship: Moving Efma forward
Roberto Nicastro,
General Manager - Head of F&SME, PB & CEE Strategic Business Area, UniCredit Group, Napoli, Cataldo On 29th March 2012 Efma said goodbye to its current president, Roberto Nicastro, general manager of UniCredit Group after many years of valued service. On the same date it welcomed Hans van der Noordaa, member of the board of ING and CEO of Retail Banking Benelux, to the position. |
Articles
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Efma journal n° 232 Avril mai juin 2012 Stratégie Islamic banking: Opportunities for growthWhile Islamic retail banking remains a relatively small part of the banking industry as a whole, it’s growing at about twice the rate of conventional banking in many markets. With faster growth and more products that appeal both to Muslim consumers and to non-Muslims as well, the sector is becoming increasingly attractive for more banks to enter. |
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Efma journal n° 232 Avril mai juin 2012 Tendances Payments: Moving forward with mobile
Lorenzo Gaston,
Standard Financial Engineer, Gemalto France, Issy-les-Moulineaux That the mobile phone is a powerful catalyst for retail banking growth is beyond question. The opportunities to gain market share in unbanked regions of the world are huge – with the mobile handset often the only practical channel through which to engage these new audiences. |
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Efma journal n° 232 Avril mai juin 2012 Tendances zeb/ Central and Eastern European Banking Study 2011: Value creation in CEE
Helge Böschenbröker,
Director, zeb/ rolfes.schierenbeck.associates, München The banking markets in Central and Eastern Europe (CEE) were hit hard by the crisis and, in part, lost their high growth momentum. Nevertheless, the region still offers an interesting opportunity for banks and financial service providers because the individual national markets often follow different development paths. |
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Efma journal n° 232 Avril mai juin 2012 Tendances ATM cash management: Increasing service through ATMs
Roel van Anholt,
VU University Amsterdam, Amsterdam Customisation in services has become more and more important in order for financial institutions to remain competitive. As well as channels such as branch, online and mobile, the same applies for ATMs, and so cash managers need to find ways to maximise ATM user satisfaction while minimising costs. |
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Efma journal n° 232 Avril mai juin 2012 Technologie Interview: Renzo Viegas, Deputy CEO, RHB Bank Berhad: Making banking simple and easy
Renzo Viegas,
Head of Consumer Banking, RHB Bank, Kuala Lumpur In 2009 Malaysia-headquartered RHB Bank launched a new ‘Easy’ concept to make banking simpler and faster for its customers. I spoke with Renzo Viegas about how the bank developed the concept, the benefits it has brought and the strategy for leveraging it in the future. |
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Efma journal n° 232 Avril mai juin 2012 Produits et marchés Mobile payments in Turkey: The elusive consumer proposition
Simon Hardie,
Managing Director, Eurasia Insights, Chelsfield A recent study on mobile payments in Turkey by regional research house Eurasia Insights shows a lot of banking push, but much less consumer or merchant pull when it comes to acceptance and transaction volumes. |
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Efma journal n° 232 Avril mai juin 2012 Portrait Javier de Antonio, Santander: Relishing the challenge
Jacqui Griffiths,
Editor, Finance on Windows magazine, Tudor Rose, Leicester As director of personal banking (mass market) at Santander in Madrid, Javier de Antonio is helping to guide a rapidly growing organisation in a time of transformation for the financial market. |
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Efma journal n° 232 Avril mai juin 2012 Portrait Reinhardt Schink, Allianz Deutschland: Taking the risk
Jacqui Griffiths,
Editor, Finance on Windows magazine, Tudor Rose, Leicester After more than 20 years in insurance, Allianz Deutschland’s Reinhardt Schink finds it a fascinating industry that enables innovation and stability. |
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Efma journal n° 232 Avril mai juin 2012 Focus World Insurance Report 2012: Claiming victory in tough times
Jean Lassignardie,
Group Vice-President & Chief Sales and Marketing Officer, Global Financial Services, Capgemini Financial Services, Paris While insurance companies were effective in managing the initial and direct fallout from the global economic and financial crisis, rising costs, price-sensitive customers, and a relative dearth of investment income continue to be critical issues. To remain profitable, and grow revenues and margins, leading institutions are focusing their efforts on operational efficiency and effectiveness, according to the upcoming World Insurance Report 2012 from Capgemini and Efma. |
