Only members of the Association have access to the full offering of Efma services.

• Fresh information every day to the desktop
• Events exclusively reserved for members
• Special discounts on events, products and services

Fresh information every day to the desktop

The Efma website is an industry portal that brings together multiple sources of information and makes them available as an enterprise wide resource for member institutions. All executives and employees have immediate and easy access to Efma's services reserved for members, such as the documentary database, the studies, the Efma journal and several industry market monitors.

Providing an European and international view
Efma consistently develops a range of studies carried out in partnership with top international consulting firms and renowned research institutions. Current studies and works-in-progress cover areas such as customer value management, best practices in retail financial services, multi-distribution strategies, the impact of technologies on financial services,...

Monitoring comparative information
The industry monitors developed by Efma are all accessible to members through the website. By regularly providing statistical data Efma members are able to follow a sector's evolution and the activities of the key players through Efma observatory.

Staying current with the latest initiatives
Efma journal is a venerable institution for retail finance in Europe providing, since 1971, a review of news and analytical articles across a full range of topics of interest to members. Published every three months in English, it is read by over 20,000 people.

Calling upon made-to-order research services
A team of information specialists is available to members to answer their questions and provide them with a tailor-made documentary research service. The sources of information offered to users are industry-focused and international. Areas where Efma has special strengths are:

• Banking systems
• Corporate management
• Customer approach
• Distribution channels
• Products & services

Events exclusively reserved for members

Sharing experiences member-to-member

A service unique in Europe, Efma best practices visits are exceptional opportunities for discovering the latest projects, implemented and under way, in the largest European banks.

Among past visits to the leading names in banking:

• Abbey National
• Banco Comercial Português
• BBVA
• Cofinoga
• Crédit Agricole
• Crédit Lyonnais
• Groupement des Cartes Bancaires
• Nordea Rabobank
• SIBS
• Virgin Financial Services

Sharpening the focus on key issues

Most often built around a special Efma study or report and held in a regional capital, councils and round tables, provide members an opportunity to discuss findings and results with the developers of the work.

Special discounts on events, products and services

Efma members benefit from a 33% discount on registration fees for all Efma events

In the highly charged world of retail banking only Efma events offer a space outside the competitive environment where participants can meet, learn something new, and find a free moment to consider what is next for their institutions. Efma enjoys an outstanding reputation for the quality of its conferences, which are open to all professionals in retail financial services.